Privacy Policy
Your privacy is fundamental to our operations. This policy explains how Ioneousk Games Ltd. collects, uses, and protects your personal information when you visit our website and use our gaming services.
Last updated: December 15, 2024
Effective date: December 15, 2024
Information We Collect
We collect various types of information to provide and improve our gaming services to you. The information we collect falls into several categories, each serving specific purposes related to our business operations and user experience enhancement.
Personal Information
When you create an account, purchase our games, or contact us for support, we may collect personal information including your name, email address, payment information, and gaming preferences. This information is essential for account management, transaction processing, and providing personalized gaming experiences.
Usage Data
We automatically collect certain information about how you use our website and games, including your IP address, browser type, device information, operating system, pages visited, time spent on pages, and game performance metrics. This data helps us optimize our services and improve user experience.
Data Collection Methods
- Direct input from users through forms and interactions
- Automatic collection through cookies and tracking technologies
- Third-party integrations and analytics services
How We Use Your Information
We utilize the information we collect for multiple purposes, all aimed at providing you with the best possible gaming experience while maintaining transparency about our data practices.
Service Provision
We use your information to create and manage your gaming accounts, process transactions, deliver game content, provide customer support, and maintain the functionality of our gaming platforms.
Personalization
Your gaming preferences and behavior data help us personalize content recommendations, customize game experiences, suggest relevant games, and improve our services based on your interests and play patterns.
Analytics & Improvement
We analyze usage patterns and performance metrics to understand how our games are used, identify areas for improvement, develop new features, and ensure our platforms meet user expectations and industry standards.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are continuously updated to address emerging threats and maintain the highest standards of data protection.
Technical Safeguards
We utilize industry-standard encryption protocols, secure server infrastructure, regular security audits, and access controls to ensure your data remains protected. All sensitive information is encrypted both in transit and at rest using advanced cryptographic methods.
Operational Security
Our team follows strict data handling procedures, undergoes regular security training, and implements least-privilege access principles. We maintain detailed audit logs and monitoring systems to detect and respond to any potential security incidents promptly.
Your Privacy Rights
You have specific rights regarding your personal information, and we are committed to helping you exercise these rights effectively. Our goal is to provide you with transparency and control over your data.
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format, along with details about how we process this information.
To exercise this right, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. This includes the ability to update your account information, gaming preferences, and contact details through your account settings or by contacting our support team.
We encourage you to keep your profile information up to date to ensure we can provide you with the best possible service.
Right to Erasure
You have the right to request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing.
Please note that we may need to retain certain information for legal obligations, fraud prevention, or legitimate business interests as outlined in this policy.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller where technically feasible.
This right applies when the processing is based on your consent or is necessary for the performance of a contract, and when the processing is carried out by automated means.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content and advertisements. Understanding how these technologies work helps you make informed choices about your privacy.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services.
Performance Cookies
These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and settings.
Managing Your Cookie Preferences
You can control and manage cookies in various ways. Please remember that removing or blocking cookies can impact your user experience and some functionality may no longer be available.
Browser Settings
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent.
Our Cookie Preferences
You can also manage your cookie preferences directly through our website by accessing the cookie settings in your account dashboard.
Third-Party Services and Data Sharing
We may share certain information with trusted third-party service providers to enhance our services and provide you with a better gaming experience. We ensure that all third-party partners adhere to strict privacy and security standards.
Service Providers
We work with carefully selected third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose.
- Payment processing and financial services
- Cloud hosting and infrastructure providers
- Analytics and performance monitoring services
- Customer support and communication platforms
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to enforce our terms of service or to protect the rights, property, or safety of Ioneousk Games, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide information about any new privacy practices.
Consent-Based Sharing
With your explicit consent, we may share your information with third parties for specific purposes not covered in this policy. You have the right to withdraw your consent at any time.
International Data Transfers
As a global gaming company, we may transfer your personal information to countries outside your jurisdiction. We ensure that all international transfers comply with applicable data protection laws and regulations.
Transfer Safeguards
Adequacy Decisions
We may transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities.
Standard Contractual Clauses
We use standard contractual clauses approved by the European Commission to ensure that your personal data receives the same level of protection it would have in the European Union.
Binding Corporate Rules
Where applicable, we implement binding corporate rules that have been approved by relevant data protection authorities.
Certification and Codes
We may rely on certification schemes or codes of conduct that have been approved by the relevant authorities to provide adequate protection for international transfers.
Important Notice
If you are located in the European Economic Area (EEA), South Korea, or Switzerland, you have specific rights regarding international data transfers. We will inform you of any specific safeguards that apply to your data transfers.
Children's Privacy
We are committed to protecting the privacy of children who use our gaming services. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Age Verification
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove such information from our servers as quickly as possible. We encourage parents and guardians to monitor their children's internet usage and to help enforce our policy by instructing their children never to provide personal information without permission.
Parental Controls
Parents who believe their child has provided us with personal information should contact us immediately. We will work with parents to address any concerns and ensure that appropriate measures are taken to protect children's privacy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Account Information
We retain your account information for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
Typical retention: 7 years after account closure for legal compliance.
Gaming Data
Game progress, achievements, and gameplay statistics are retained to maintain your gaming experience and allow you to resume play across different devices.
Typical retention: Throughout active account use plus 2 years.
Marketing Data
Marketing preferences and communication history are retained until you unsubscribe or request deletion of your personal information.
Typical retention: Until opt-out or account deletion request.
Secure Data Deletion
When we delete your personal information, we use secure deletion methods to ensure that the information cannot be recovered or accessed. This includes overwriting data storage locations and removing all backup copies in accordance with our data retention policies.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about how we protect your privacy.
Notification of Changes
When we make material changes to this privacy policy, we will notify you by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our gaming platforms
- Updating the "Last updated" date at the top of this policy
Your Acceptance
By continuing to use our services after we post any changes, you accept the updated privacy policy. If you do not agree to the changes, you should stop using our services and may request deletion of your account and personal information.
Previous Versions
Previous versions of this privacy policy are available upon request. We maintain records of all policy changes for transparency and compliance purposes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us. We're here to help and ensure your privacy is protected.
Get in Touch
Email Us
info@ioneousk.com
We typically respond within 24-48 hours
Call Us
+82-51-684-4777
Mon-Fri: 10:00 AM - 7:00 PM (PST)
Visit Us
Ioneousk Games Ltd.
164 Gwanganhaebyeon-ro Unit 594
Suyeong-gu, Busan 34286, South Korea
Data Protection Officer
For specific privacy-related inquiries or to exercise your rights under applicable data protection laws, you can also contact our Data Protection Officer directly.
Privacy Rights Requests
Submit requests for access, correction, deletion, or portability of your personal data.
Security Concerns
Report any security vulnerabilities or concerns about our data protection practices.
Legal Compliance
Inquiries about our compliance with privacy laws and regulations.
For faster processing, please include:
- • Your account email address
- • Specific description of your request
- • Any relevant account details